Fibre and condition assessment
Inspect the carpet or upholstery type and note wear, existing damage, stains and any previous treatments.
Domestic cleaning / Steam CleaningCINNORA PROPERTY SERVICES · MELBOURNE
Steam Cleaning
Refresh suitable carpets and upholstery with a clean matched to the fabric.
Request this cleanScope, price and appointment confirmed with you.
Illustrative stock photographyUNDERSTAND YOUR SERVICE
What is steam cleaning?
Carpet steam cleaning is commonly used to describe hot-water extraction for suitable carpet fibres. Cleaning solution and water loosen soil, which is then extracted with equipment. Before treatment, the fibre, backing, condition and staining need to be assessed. Upholstery must be checked separately because different fabrics require different methods.
GOOD FOR
Suitable carpets or upholstery affected by everyday soil, selected spills and accumulated use.
ROOMS, SURFACES AND THE SMALL DETAILS01 02 03 04
What we clean.
These are the typical areas we discuss for your service. Your confirmed quote sets out the exact tasks, access and any extras.
Pre-treatment of suitable areas
Identify areas that may benefit from suitable pre-treatment; test compatibility where appropriate.
Extraction where suitable
Use an appropriate extraction method on compatible material, controlling moisture rather than saturating the surface.
Drying and aftercare guidance
Explain ventilation and drying precautions, including when to replace items or resume normal use.
Extras & scope to confirm
Room sizes, fabric, staining and access affect the quote. Stain removal and drying times cannot be guaranteed.
THE WORK BEHIND THE RESULTHow we approach
How we approach
your clean.
A clear sequence helps us focus on the agreed tasks and choose methods that suit the property.
Assess before treatment
We establish the material, room sizes and realistic expectations for stains and odours.
Treat and extract
Suitable pre-treatment is followed by the agreed cleaning method and moisture recovery.
Allow time to dry
Airflow, weather, fibre type and the amount of moisture affect drying time.
A LITTLE PREPARATION HELPS
Before we arrive.
Clear small items from the floor, tell us about past spills and provide access to the treatment areas. Ask before moving heavy furniture onto damp carpet.
YOUR PROPERTY IS INDIVIDUAL
Tell us what needs extra care.
Let us know about delicate finishes, existing damage and areas that are difficult to reach. We’ll discuss anything outside the agreed scope before additional work is undertaken.
MAKE AN INFORMED CHOICEIs this the right
Is this the right
clean for your space?
A few practical decisions help turn a service name into a plan that fits your property.
Everyday soil or a deeper problem?
Vacuuming picks up loose material from the surface. Extraction cleaning targets soil held within suitable carpet fibres. Discolouration from wear, sun exposure or damaged fibres is different from dirt and may remain after cleaning.
Think about the whole room
List carpeted rooms, hallways, landings and stairs separately. Mention rugs and upholstery as separate requests so their materials and treatment needs can be considered. Include parking, lift access and the distance from the entrance.
Leave room for drying
Plan a period without normal foot traffic after the treatment. Drying varies with fibre, moisture, ventilation and weather. Ask for guidance for your actual carpet before returning furniture or allowing children and pets into the area.
FROM FIRST ENQUIRY TO FINISHED VISITKnow what
Know what
happens next.
Keep the agreed checklist handy. It gives you and the cleaning team the same reference for the work, priorities and any limitations.
Plan my steam cleaning →Before the visit
Share the address, property size, condition and your main priorities. Confirm the quoted tasks, price, access arrangements and appointment directly with Cinnora. Let us know promptly if the property or required work changes.
At the start
Point out existing marks, fragile finishes and any areas that need particular attention. An initial check helps identify access issues or work that differs from the description. Any additional scope should be discussed before it proceeds.
During the clean
Keep access routes clear and arrange a comfortable space away from the work for pets. Avoid walking through wet floors or moving items back into areas still being cleaned. Have a contact available if a decision is needed.
After the visit
Review the agreed areas and raise any questions with specific room or surface details. Follow the advice given for drying or returning items. For a recurring service, use feedback from the first visit to refine priorities for the next one.
COMPARE THE SCOPE, AS WELL AS THE PRICEWhat shapes
What shapes
your cleaning quote?
A useful quote describes the work. These details help us understand the time, preparation and equipment your clean may need.
Size & layout
Room counts, bathrooms, levels and stairs give more context than the address alone.
Condition & build-up
Tell us about heavy soil, recent works or areas that have not been cleaned for some time. Photos can help explain a specific concern when you contact us.
Surfaces & extras
Different materials need different care. List specialist surfaces and additional tasks separately so the quote can identify what is covered.
Timing & access
Share your preferred date, parking, lifts and entry arrangements. Include any handover deadline or time when the area must be ready to use.
Before you say yes
Check the task list, exclusions, total quoted price and appointment. Ask about equipment, product preferences, payment arrangements and any cancellation terms before confirming. A submitted enquiry is a request; your clean is booked once the details are agreed directly.
A FEW MORE DETAILSYour questions,
Your questions,
answered.
Will every stain disappear?+
Not necessarily. Some spills permanently change fibres or dyes. We discuss likely outcomes after assessment rather than promising complete removal.
How long will my carpets take to dry?+
There is no single drying time for every carpet. Fibre, weather and airflow all matter. Ask for a drying estimate at the visit and keep furniture off damp areas until you are advised it can be returned.
Can all stains and odours be removed?+
Results depend on the material and the cause of the mark. Explain what was spilled and any products already applied. Some colour changes are permanent, and odours can originate beneath the carpet. Assessment helps set realistic expectations.
Should I move furniture before the appointment?+
Clear loose belongings and discuss furniture access in advance. Confirm which items can be moved and which will be cleaned around, especially heavy or fragile pieces.
Are rugs and sofas part of the same clean?+
List them separately in your enquiry. A rug or sofa can have different fibres, backing and care requirements from fitted carpet, so suitability and any additional price need to be assessed.
How long should I allow for the clean?+
The time depends on the agreed tasks, size, condition and access. Share a deadline or any time restrictions with your enquiry. Ask for an estimated visit duration when the scope is confirmed, and allow for drying where wet cleaning is involved.
Do I need to stay at home?+
Discuss whether you will be present or arrange access directly. Make sure someone can be reached during the visit if a question comes up. Avoid putting keys, alarm codes or other security credentials in the website enquiry.
Do I need to provide products or equipment?+
Confirm the equipment and products required for your particular service when arranging the quote. If you prefer a specific product, or a surface has manufacturer care instructions, mention this before the visit so suitability can be discussed.
Can I add another task or change my booking?+
Contact Cinnora with the extra task or revised date as early as possible. Additional work may need more time, a revised quote or a separate visit. Changes and availability should be confirmed directly before you rely on the new arrangements.
What if an area needs more attention afterwards?+
Contact us with the room, surface and concern so we can discuss it against the agreed checklist. Clear details help distinguish a missed task from permanent wear, staining or work outside the original scope.
How is the price worked out?+
The quote reflects the size and condition of the property, the agreed tasks, visit frequency and access. Extra areas or specialist treatments can change the time and price, so please include them in your enquiry.
What happens after I request this clean?+
The guided enquiry prepares your details for you to email to Cinnora. We’ll discuss the scope and confirm availability and price directly. A preferred date is not reserved until it has been confirmed.
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